Brisbane MFA setup service: pricing, inclusions and rollout timeline for SMEs

Know your costs upfront and secure your accounts fast with a Brisbane-based rollout. This page shows pricing, inclusions and timelines for an MFA setup service built for local small businesses. Onsite or remote, we get your team protected without fuss.

Key takeaways

• Clear per-user pricing with typical bundles for Brisbane SMEs.
• Inclusions cover policy, setup, training and recovery paths.
• Rapid rollout: plan, pilot, then deploy across the team.
• Aligned to ACSC Essential Eight and Brisbane IT support realities.
• Onsite setup or remote setup to suit your staff and sites.

Who needs MFA and the risks of delaying

Any business that uses email, cloud apps, remote access or payroll needs MFA. That’s most Brisbane SMEs: trades, clinics, agencies, law firms, charities and shops.

Delaying puts you at risk of business email compromise, fake invoice payments, payroll changes, and account takeovers. We see spikes after storms and big news events when phishing ramps up. MFA blocks most of these with a second check.

What it is and core concept

Definition

Multi-factor authentication (MFA) adds a second step when you sign in. It could be an app prompt, a code, a hardware key or a biometric. An MFA setup service plans, configures and rolls out those checks safely for all staff and admins.

Why it matters

Passwords leak. People reuse them. MFA adds a strong barrier without slowing work. For Brisbane teams on Microsoft 365, Google Workspace, Xero or VPNs, MFA is the fastest uplift for Essential Eight maturity and cyber insurance requirements.

What’s included in a professional MFA setup service

• Environment check: Microsoft 365/Entra ID or Google Workspace review, admin access, licensing, and current sign-in risks.
• Policy: security defaults or conditional access baseline, break-glass admin, and recovery rules that fit your team.
• User rollout: comms, registration links, step-by-step guides, and hands-on help (onsite or remote).
• Methods: Authenticator app with number matching, backup codes, and optional hardware keys or SMS fallback.
• Coverage: email, Teams, SharePoint, OneDrive, key SaaS, and remote access like VPN or RDP where supported.
• Training: 15–30 minute briefing, cheat sheets, and quick tips for BYOD.
• Reports: who’s enabled, who’s pending, risky sign-ins found, and next steps.

Pricing: per-user, bundles and typical scenarios

We keep it simple for SMEs. Final cost depends on user count, platform mix, and whether you want onsite or remote. Here are realistic ranges for Brisbane IT support.

• Per-user setup (remote): usually $35–$85 per user, includes comms, registration help, and verification.
• Per-user setup (onsite): often $55–$120 per user, suited to non-technical teams or sites with weak mobile coverage.
• Call-out or project time: $160–$200 per hour for onsite work. Remote sessions are often lower.
• Licensing: many MFA features are included in Microsoft 365. Extra policies or Duo may add $0–$9 per user per month.

Typical bundles

• 10 users, remote setup: $550–$900. Done in a day with a short pilot.
• 25 users, remote with light policy tuning: $1,200–$2,000 across 1–2 days.
• 50 users, mixed onsite and remote with training: $2,500–$4,500 across 2–4 days.
• Hardware keys: add $90–$120 per key if you choose passkeys/FIDO2 tokens.

Why the range? Factors include phone ownership (BYOD vs company), travel time between sites, older Android devices, and extra systems like VPNs. We quote clearly so you know before we start.

Rollout timeline: planning, pilot and full deployment

Most SMEs can move fast. Here’s a practical flow tailored to Brisbane work patterns and storm season.

• Planning (half day): confirm scope, admin access, user list, and choose methods (Authenticator, Duo, passkeys).
• Pilot (half to one day): 3–5 staff including one admin. Fix snags. Lock policy.
• Deployment (one to three days): groups of 10–20 users. Mix onsite setup and remote setup to suit rosters.
• Stabilise (same week): catch stragglers, device swaps, report and handover.

We schedule around NBN window work, warehouse shifts, and field teams. During summer storms, we keep backup windows in case power or mobile signal drops.

How it works and step-by-step

Process

• Discovery: access check, licensing, risky sign-ins, and admin accounts.
• Baseline: enable security defaults or build conditional access rules.
• Pilot: register methods, test approvals, confirm app coverage.
• Comms: simple email or Teams notice with times and guides.
• Rollout: staff register in sessions; we verify each account.
• Recovery: issue backup codes and set break-glass admin.
• Report: coverage, gaps, and Essential Eight alignment notes.

Featured answer

A small Brisbane business can plan, pilot and deploy MFA within one to three business days. Start with a short pilot, enable number-matching push approvals, then roll through staff in groups. Provide backup codes and a break-glass admin. Finish with a simple report and a short training session.

What we need from you to get started

• Global admin or super admin access, or a time window to set it up together.
• List of users, roles, and who is offsite or field-based.
• Devices in use: iOS, Android, shared PCs, BYOD rules.
• Preferred methods: app push, passkeys, or hardware keys.
• Windows for onsite visits and any building access notes.
• A contact for quick approvals during rollout.

Recommended tools: Microsoft Authenticator, Duo, passkeys and SSO

Microsoft Authenticator suits Microsoft 365/Entra ID. Push approvals with number matching are simple and strong. Great for most teams.

Duo works well in mixed environments with legacy apps and VPNs. It adds flexible policies and broad integrations.

Passkeys and FIDO2 keys (like YubiKey) are phish-resistant and fast. Ideal for admins and finance. A smart option for Essential Eight uplift.

SSO reduces the number of passwords. Entra ID, Google Workspace or other identity providers can centralise logins so MFA covers more apps at once.

Add-ons: conditional access, SMS fallback, training and policy

• Conditional access: block legacy auth, require MFA by risk, location or device state.
• SMS fallback: helpful for travellers and older phones. Use sparingly due to SIM-swap risk.
• Security defaults: quick uplift for small teams without custom rules.
• User training: phishing basics, MFA fatigue warnings, and recovery steps.
• Policy doc: BYOD rules, break-glass process, and joiner/leaver checklist.

Common problems in Brisbane

Weather and infrastructure

• Seasonal heat, storms, humidity impacts.
• Older buildings and NBN quirks by suburb where relevant.

Storms can knock power and mobile coverage, so we allow offline codes and wired internet options. Humidity in older CBD buildings can affect Wi‑Fi gear. Some suburbs (parts of Logan, Ipswich fringe, and Moreton Bay industrial pockets) have patchy 4G indoors, so onsite registration beats remote there.

Troubleshooting and quick checks

Short answer

If a code or push won’t arrive, switch to backup codes, try a different network, or use your secondary method. Check the phone time is correct. If you’re locked out of email or admin, stop and call support so we can use the break-glass path safely.

Quick checks

• Turn airplane mode on then off to refresh mobile data.
• Open the Authenticator app and pull to refresh.
• Check phone time and date are set to automatic.
• Try Wi‑Fi instead of mobile, or mobile instead of Wi‑Fi.
• Use backup codes stored in your password manager.
• If you changed phones, use device transfer in the app (where available).

Safety notes and when to call a pro

Red flags

Stop and get help if you see repeated prompts you didn’t start, unexpected password reset emails, or your phone was lost or stolen. Admin approvals outside work hours are a worry. Use the break-glass admin and call for help before trying random fixes.

Local insights and examples

Brisbane/SEQ examples

CBD law firms often want passkeys for partners and finance. Fortitude Valley creative teams go with Authenticator push and SSO across design tools. Logan and Ipswich trades like onsite setup at 7am toolbox talks. Redlands clinics prefer staggered rollouts around patient bookings.

Warehouses on the northside with metal roofs sometimes have weak 4G indoors. We do onsite registration, then verify at a desk with stable Wi‑Fi. During storm season, we plan around outages and keep backup codes ready.

FAQs

Q1: What happens if a staff member loses their phone or gets a new one?

Use backup codes or a secondary method to sign in, then re-register the new device. If both are missing, we use the break-glass admin, confirm identity, and reset methods. This is part of the rollout plan so you don’t get stuck.

Q2: How long will rollout take for 10–50 users in Brisbane?

Most 10–25 user teams finish in one to two business days. For 50 users across multiple sites, allow two to four days, including a short pilot. We work around rosters, NBN maintenance windows, and summer storms to keep staff moving.

Q3: Do you provide ongoing support and policy updates?

Yes. We can monitor risky sign-ins, update conditional access rules, handle device swaps, and refresh training. Many SMEs pair this with regular Brisbane IT support to stay aligned with Essential Eight and cyber insurance needs.

Sources and further reading

ACSC Essential Eight recommends MFA for remote access, Microsoft 365, and key apps, with maturity levels guiding depth. NIST guidance favours phishing-resistant factors like passkeys and hardware tokens. Microsoft security defaults and conditional access provide simple and advanced paths to meet these controls.

Wrap-up and next steps

MFA stops most account takeovers with a quick, low-cost uplift. Get clear pricing, a clean rollout plan, and support that fits Brisbane conditions. Book a pilot, choose your methods, and secure the team this week. Service:
Password & MFA Setup