Email Setup & Troubleshooting services page

Fix email problems fast and get your inbox working properly with Email Setup & Troubleshooting Brisbane. We configure email accounts, resolve delivery issues, and fix sync problems for homes and businesses across the city.

What is email setup & troubleshooting?

Email setup and troubleshooting is professional configuration and repair of email accounts on any device or email client—fixing common issues like emails not sending or receiving, incorrect settings, sync problems, and password errors so your communication flows smoothly again.

What’s included

Email account configuration

• Setup on Outlook, Apple Mail, Thunderbird, or other email clients
• Configure Gmail, Outlook.com, Yahoo, or custom domain email
• Correct IMAP/POP3 server settings and port configuration
• SSL/TLS security protocol setup
• Authentication and password setup

Microsoft 365 and Google Workspace setup

• Business email account setup and migration
• Shared mailbox and distribution list configuration
• Calendar and contact sync across devices
• Teams or Google Meet integration
• Mobile device email profile setup (MDM)

Email troubleshooting and repair

• Fix emails not sending or receiving
• Resolve “cannot verify server identity” errors
• Repair email stuck in outbox
• Fix duplicate emails appearing
• Resolve authentication and password errors
• Repair corrupted email profiles

Sync and connectivity issues

• Fix email not syncing between devices
• Resolve mailbox full or quota exceeded errors
• Repair IMAP folder sync problems
• Fix calendar and contacts not syncing
• Resolve connection timeout errors
• Repair offline folder issues

Spam and security configuration

• Setup spam filters and junk mail rules
• Configure sender allow/block lists
• Enable two-factor authentication (2FA) on email accounts
• Setup email encryption where required
• Configure anti-phishing protection
• Create email rules and folders for organization

Email migration services

• Transfer emails from old account to new account
• Export and import email archives
• Migrate from one email client to another (Outlook to Apple Mail, etc.)
• Business email migration with minimal downtime
• Preserve folder structure and email history

Mobile email setup

• iPhone and iPad email configuration
• Android phone and tablet email setup
• Exchange ActiveSync setup for business
• Push notification configuration
• Signature and default account setup

Why choose Geeks Brisbane for Email Setup & Troubleshooting

• Local Brisbane technicians with deep email expertise
• Same-day or next-day service in most suburbs
• We fix the problem properly, not just temporarily
• Clear explanations of what went wrong and why
• Support for all major email providers and clients
• Remote support available for faster fixes

Learn more about our Email Setup & Troubleshooting services.

Who needs this in Brisbane?

• Small businesses with email delivery or sync problems
• Home users frustrated by email errors and unable to send/receive
• Anyone setting up new computers or phones who needs email configured
• Businesses migrating to Microsoft 365 or Google Workspace
• People changing email providers or domain names
• Remote workers needing reliable email for work
• Anyone experiencing spam or phishing email issues

Our process

1. Quick phone consultation to understand the email problem
2. Remote or on-site session to diagnose the issue
3. Fix incorrect settings, passwords, or configuration
4. Test email sending and receiving thoroughly
5. Configure on all devices if needed (computer, phone, tablet)
6. Show you how to avoid common email problems
7. Optional follow-up to ensure everything stays working

Service areas across Brisbane

We provide email support across CBD, inner north, inner south, east and bayside, western suburbs, and outer areas including Chermside, Aspley, Nundah, Hamilton, New Farm, Fortitude Valley, West End, Woolloongabba, Coorparoo, Carindale, Wynnum, Indooroopilly, Toowong, St Lucia, Mt Gravatt, Sunnybank, and more.

Pricing & packages

• Basic email setup (single account, single device): from $89
• Email troubleshooting and repair: from $129
• Multi-device email configuration (computer + phone + tablet): from $179
• Business email migration (per user): from $199
• Remote email support session: from $79

All quotes provided before work begins.

Book your Email Setup & Troubleshooting today.

Common email problems we solve

• Emails not sending from Outlook or Apple Mail
• “Cannot verify server identity” SSL certificate errors
• Emails stuck in outbox and won’t send
• Not receiving emails but sending works fine
• Password keeps being asked for repeatedly
• Email works on phone but not on computer
• Duplicate emails appearing in inbox
• Old emails disappeared or deleted unexpectedly
• Spam emails overwhelming inbox
• Cannot access email after changing internet provider
• Email working yesterday but not today
• Incorrect server settings after ISP change

Email best practices for Brisbane users

• Use IMAP instead of POP3 so email syncs across all devices
• Enable two-factor authentication (2FA) on your email account
• Create strong, unique passwords for email (not the same as other accounts)
• Review and delete old emails regularly to avoid quota issues
• Set up email rules to organize incoming mail automatically
• Be cautious of phishing emails asking for passwords or personal information
• Keep a backup of important emails (export to local archive)
• Check spam folder regularly for legitimate emails marked as spam
• Use a professional email address for business (not @gmail.com)
• Update email client software and apps regularly

Frequently asked questions

Why do my emails go to spam?

Common causes include missing SPF/DKIM records, blacklisted IP addresses, spam-trigger words, or recipients marking your emails as spam. We’ll diagnose and fix the underlying issue.

What’s the difference between IMAP and POP3?

IMAP syncs email across all devices (recommended). POP3 downloads email to one device and typically deletes from server. We recommend IMAP for most users.

Can you recover deleted emails?

Sometimes. If emails are in “deleted items” or “trash” folder, yes. If permanently deleted, recovery depends on email provider and backup availability. We’ll assess your specific situation.

Why does my email keep asking for a password?

Usually caused by incorrect password saved, expired authentication token, or server setting changes. We’ll identify the exact cause and fix it permanently.

Can you migrate my email to a new provider?

Yes. We handle email migrations with minimal disruption, preserving your email history, contacts, and folder structure.

Do you work with business email systems?

Absolutely. We support Microsoft 365, Google Workspace, hosted Exchange, and custom domain email for businesses of all sizes.

How long does email troubleshooting take?

Most email issues are resolved within 30-60 minutes remotely. Complex migrations or business setups may take 2-4 hours.

Get started today

Stop battling email problems. Book Expert Email Setup & Troubleshooting Brisbane with Geeks Brisbane and get your inbox working again.