IT Support & Help services page
Get patient, jargon-free IT help when you need it with IT Support & Help Brisbane. We answer questions, guide you through tech issues, and provide step-by-step assistance for homes and businesses across the city.
What is IT support & help?
IT support and help is friendly, accessible technical assistance for people who need guidance with technology—from answering simple questions to walking you through complex tasks step by step, without rushing or using confusing technical jargon.
What’s included
Phone and email support
- Quick answers to IT questions during business hours
- Step-by-step guidance over the phone
- Email support with screenshots and instructions
- Follow-up to ensure your issue is fully resolved
Remote screen sharing assistance
- Secure remote connection to your computer
- We can see your screen and guide you through tasks
- Show you exactly where to click and what to do
- Fix settings and solve problems while you watch
- You stay in control and can disconnect anytime
General IT guidance
- How-to help for common tasks (printing, saving files, attaching documents)
- Software feature explanations in plain English
- Troubleshooting error messages and warnings
- Recommendations for apps and tools that suit your needs
- Advice on buying new computers or devices
Account and password help
- Password reset guidance for email and online accounts
- Help logging into online banking, government portals, or services
- Setting up new accounts and profiles
- Security questions and two-factor authentication assistance
- Password manager guidance
File and document assistance
- Help finding lost files or documents
- Guidance on saving and organizing files in folders
- Assistance with file attachments in email
- Cloud storage help (OneDrive, Google Drive, iCloud, Dropbox)
- Sharing files and folders with others
Printing and scanning help
- Troubleshooting printer connection problems
- Help scanning documents and saving them correctly
- Printing photos from phone or computer guidance
- PDF creation and printing assistance
- Printer settings and preferences explanation
Internet and email guidance
- Help accessing websites and online services
- Email troubleshooting (sending, receiving, attachments)
- Browser issues and bookmarks management
- Video call setup for Zoom, Teams, or Skype
- Understanding spam, junk mail, and safe browsing
Software and app support
- Microsoft Office help (Word, Excel, PowerPoint, Outlook)
- Google Workspace guidance (Docs, Sheets, Gmail)
- PDF reader and editing assistance
- Photo management and editing basics
- App installation and update help
Why choose Geeks Brisbane for IT Support & Help
- Patient technicians who never make you feel rushed or silly
- Jargon-free explanations you can actually understand
- We tailor our pace to your comfort level
- Available when you need us—no long wait times
- Brisbane-based team who understand local services and systems
- Follow-up support to make sure everything’s working
Learn more about our IT Support & Help services.
Who needs this in Brisbane?
- Older Australians learning to use technology
- People who get frustrated with tech and need patient help
- Anyone who feels embarrassed asking “simple” IT questions
- Small business owners managing technology without IT staff
- Students needing help with online learning platforms
- Working from home employees unfamiliar with remote tools
- Anyone facing an error message they don’t understand
Our process
- Call or email us with your question or problem
- Brief chat to understand what you need help with
- Choose phone guidance or remote screen sharing
- Step-by-step assistance at your pace
- Confirm you’re comfortable with the solution
- Optional follow-up if you have more questions
- Tips to prevent the same issue in future
Service areas across Brisbane
Available by phone, email, and remote support to anyone in Brisbane and throughout Queensland.
Pricing & packages
- Phone or email support (up to 15 minutes): from $49
- Remote screen sharing session (30 minutes): from $79
- Extended support session (1 hour): from $149
- 10-hour support bundle: from $1,290 (save $200)
- Monthly retainer for businesses: from $299/month
All pricing is clear and quoted before we start. No surprises.
Book your IT Support & Help today.
Common questions we help with
- How do I attach a document to an email?
- My printer says it’s offline—what does that mean?
- I can’t find the file I saved yesterday—where did it go?
- How do I join a Zoom or Teams meeting?
- My computer says there’s an update—should I install it?
- How do I set up online banking safely?
- I got an email that looks suspicious—is it safe?
- How do I save photos from my phone to my computer?
- What’s the difference between OneDrive and my computer’s folders?
- How do I make my email text bigger so I can read it?
IT help tips for everyone
- Don’t be embarrassed to ask questions—there are no silly questions
- Take notes when we show you something so you can do it again later
- Save important instructions or screenshots in a folder you can find
- Restart your computer weekly—it solves many small problems
- Keep a notebook near your computer for passwords and notes
- Ask us to slow down or repeat something if you don’t understand
- Practice new skills right after we show you so you remember
- Call us back if you get stuck again—we’re happy to help
Frequently asked questions
Do you get frustrated with people who aren’t tech-savvy?
Never. We specialize in patient, friendly help for people at all skill levels. We take our time and explain things as many times as needed.
Can you help me over the phone or do I need to bring my computer in?
Most issues can be handled over the phone or via remote screen sharing. We only suggest bringing equipment in or visiting you if absolutely necessary.
What if I need help outside business hours?
Our standard support is during business hours (9am-5pm weekdays). We offer after-hours support for urgent business issues by arrangement.
Will you use technical jargon I won’t understand?
No. We explain things in everyday language. If we accidentally use a technical term, we’ll immediately explain what it means.
Can you help with my iPad or iPhone too?
Yes. We support all common devices including Windows PCs, Macs, iPhones, iPads, and Android devices.
What if the same problem happens again?
Call us back! We’re happy to help you through it again and will try to find a way to prevent it recurring.
Do you offer training sessions?
Yes. We can schedule one-on-one or small group training sessions on specific topics like email, Word, Excel, or general computer basics.
Get started today
Stop struggling with technology alone. Book Friendly IT Support & Help Brisbane with Geeks Brisbane and get the patient assistance you deserve.