In This Guide
- Plan snapshot — what you get
- What managed remote support means for SMB
- Who it suits: sole traders to 50 seats
- How it works & onboarding
- What is included in our remote plans
- Response times & SLAs
- Pricing tiers & what affects cost
- Brisbane SMB scenarios
- Security: MFA, patching, backups
- Onboarding checklist & getting started
- Frequently asked questions
Remote IT support keeps your Brisbane team online without paying for call-outs every time something breaks. It suits shops, tradies, clinics and firms who need quick help and steady costs — managed monthly plans replace ad-hoc invoices.
Get fixes, security and Microsoft 365 help from local techs who actually know SEQ networks and storm season. From sole traders to 50-seat offices, plans are scaled to headcount, security needs and your stack.
Geeks Brisbane offers ad-hoc remote SMB support at $125/hr (15-min blocks, same-hour) and per-device monthly plans for ongoing helpdesk, patching, monitoring and Microsoft 365 support. Plans include MFA setup, baseline hardening, threat alerts, monthly reports. Encrypted sessions, audit logs, no surprise call-out fees for remote work.
Plan Snapshot — What You Get
Three tiers, scaled to size and security needs:
Essentials — sole & micro
Remote helpdesk, basic patching, M365 basics. Suited to 1–5 users.
Standard — growing SMB
Adds monitoring, MFA guidance, backup checks. Best fit 5–25 users.
Advanced — regulated SMB
Adds hardening, audits, 24/7 alerting, policy setup. 25–50 seats.
Ad-hoc remote
$125/hr, 15-min blocks. No commitment. Same-hour where available.
Onsite when needed
$205/hr Greater Brisbane. Hardware, cabling, mesh, new gear.
After-hours
Standard rate — urgent cover for outages and security events.
What Managed Remote Support Means for SMB
Remote IT support means a local helpdesk logs in to your devices over secure encrypted screen-share to fix problems, update software and watch for risks. For small business it replaces ad-hoc call-outs with managed monthly plans bundling monitoring, patching, Microsoft 365 support and cybersecurity tasks.
Why it matters for Brisbane SMBs: small teams cannot wait hours when EFTPOS drops or emails fail. Brisbane traffic and weather can slow onsite work. Remote support cuts downtime, keeps costs steady, and adds proactive care. It suits busy owners who want fewer surprises and a clear monthly bill.
Who It Suits: Sole Traders to 50 Seats
The plans scale with you:
- Sole traders needing fast fixes for laptops and mobiles on the road
- Micro teams (2–10) wanting helpdesk and Microsoft 365 setup without hiring IT staff
- Growing SMBs (10–25 users) needing remote monitoring, patch management and clear SLAs
- Established SMBs (25–50 users) needing security hardening, policy work, audit support
- Multi-site retail and clinics across Springfield, North Lakes, Redlands or Logan needing consistent support across locations
How It Works & Onboarding
The standard onboarding flow:
- Discovery call30 minutes. We map your devices, apps, security, internet and priorities.
- Onboarding sessionWe add a small remote-monitoring agent to each device. Patches, alerts and asset tracking start working from day one.
- Baseline checkHealth snapshot of every machine: patch level, security, backup status. We share a one-page baseline report.
- Tickets via phone or portalLog a ticket by phone, email or portal. We triage by priority and start work.
- Secure remote sessionPIN-based encrypted session. We fix, leave clear notes, and email the summary.
- Proactive careWeekly patching, alerts on issues, monthly health report with actions and trends.
What Is Included in Our Remote Plans
Standard inclusions across all tiers, scaled by plan:
- Helpdesk: phone, email and portal support for Windows and macOS
- Remote monitoring: hardware health, disk space, CPU spikes, app alerts
- Patch management: Windows, macOS and common apps (Chrome, Adobe, Zoom, Office)
- Microsoft 365 support: Outlook, Teams, OneDrive, SharePoint, licensing
- Cybersecurity: MFA setup, baseline hardening, threat alerts, phishing guidance
- Backup guidance: 3-2-1 approach for PCs and cloud data, with restore tests
- Asset tracking: device list, warranty dates, software versions
- Monthly health report: tickets, uptime, patch rate and security posture
More: See our small business IT support page and Microsoft 365 support, plus the remote support service overview.
Response Times & SLAs
Clear targets per priority:
- Business hours: 8am–6pm AEST, Monday–Friday (Brisbane time)
- Priority 1 (down/outage): target first response 15–30 minutes; work starts immediately
- Priority 2 (major issue): first response within 1 hour; fix target same day
- Priority 3 (standard): first response within 4 business hours; fix planned within 1–2 days
- Priority 4 (low / advisory): response within 1 business day
- After-hours: urgent cover for outages and security events at standard rate
Start with a Brisbane SMB Health Check
Free 30-minute discovery call. We map your stack, talk plan options, and quote a clear monthly bill. No pressure.
Book Discovery CallPricing Tiers & What Affects Cost
Pricing depends on devices, apps and security needs. Per-device per-month for managed plans, or $125/hr ad-hoc remote for as-needed support.
What affects price:
- Headcount — per-device pricing scales with team size
- Stack complexity — line-of-business apps, POS, accounting, medical software
- Compliance needs — regulated industries need stricter controls
- Security posture — do you need MFA rollout, hardening, audit trails?
- After-hours coverage — 24/7 vs business hours only
- Number of sites — multi-site businesses need slightly more
Always honest pricing. We send a clear monthly invoice with no surprise call-out fees for remote work. Onsite visits when genuinely required are billed at the $205/hr standard rate, scoped before dispatch.
Brisbane SMB Scenarios & Case Notes
Common patterns across Greater Brisbane and SEQ:
Trades in Springfield & Logan
Laptops in utes, 4G hotspots, job-management apps. We harden Windows, set up OneDrive offline files, and auto-patch after hours so techs are not interrupted.
Retail in North Lakes & Carindale
POS drops on HFC during storms. We add 4G failover routers, small UPS units, and QoS for EFTPOS priority. POS downtime drops to under 10 minutes per month.
Professional services in CBD, Toowong & Milton
Teams calling and SharePoint sprawl. We tidy permissions, enable MFA, and lift Microsoft Secure Score. Phishing clicks drop ~70% after short staff training.
Clinics around Redlands & Sunnybank
Scanning and medical software updates. We stage patches, snapshot before updates, and test after — no broken Tuesday-morning surgeries.
Bayside & Wynnum offices
Salt-air corrosion on outdoor cabling. We monitor link quality and dispatch onsite for cable replacements before failures hit trade.
Security: MFA, Patching, Backups
We use encrypted channels, MFA on tech accounts, and audited tools. Access is on-demand and logged. We apply the least-privilege model and rotate credentials. You also get reports on patch status, antivirus status and backup test results to keep things tidy and transparent.
Frameworks we line up with:
- ASD Essential Eight — patching, application control, MFA, backups, restricted admin
- Microsoft Secure Score — 365 hardening with measurable improvement
- NIST-style patch cycles — predictable monthly patching
- Shared responsibility model — clear lines for cloud apps
- 3-2-1 backup rule — three copies, two media types, one off-site
All sessions use 256-bit AES encryption (the same standard online banking uses). Tech accounts have MFA on TeamViewer, AnyDesk and the M365 admin centre. Each session generates a logged audit trail. We never know your account passwords; we use temporary admin accounts that we rotate after each engagement.
Onboarding Checklist & Getting Started
Before kickoff, gather these so we can move fast:
- Device list: PCs, Macs, mobiles and any servers or NAS
- Accounts: Microsoft 365 tenant, key apps, admin access
- Security state: MFA status, antivirus, firewall, backup method
- Internet: NBN type, modem/router model, 4G failover if any
- Priorities: which users are critical, after-hours contacts
- SLA pick: choose Essentials, Standard or Advanced
- Schedule baseline check: a 30–60 minute kickoff after agents install
Pro tip: Pick your two highest-priority users (usually the owner and the office manager) and start them on MFA in week one — that single change blocks ~99% of credential-theft attacks.
SMB Remote Support Pricing in Brisbane
Honest 2026 pricing for Brisbane small business remote IT:
| Service | What's Involved | Typical Cost |
|---|---|---|
| Ad-hoc remote | Per-hour, 15-min blocks, no commitment | $125/hr |
| Quick fix (under 30 min) | Single setting / driver / password | From $65 |
| Onsite (when needed) | Greater Brisbane, hardware / cabling | $205/hr |
| Essentials plan | Per-device/month, helpdesk + patching + M365 basics | Quoted |
| Standard plan | Per-device/month, monitoring + MFA + backup checks | Quoted |
| Advanced plan | Per-device/month, hardening + audits + 24/7 alerting | Quoted |
| M365 mailbox setup | Per mailbox | From $80 |
| MFA rollout | Per user, includes training | From $80 |
| Same-hour booking | When techs available | No surcharge |
Ad-Hoc Remote vs Managed Plan: Which Fits?
Both are valid — pick the one that matches how often you need help:
Ad-Hoc Remote — $125/hr
- No commitment, no monthly bill
- Pay only when something breaks
- Same-hour bookings most weekdays
- Encrypted, PIN-based, you watch every click
- Best for sole traders & very small teams
- Tickets logged but not proactively managed
- Good fit if breakdowns are rare
Managed Plan — per-device/month
- Predictable monthly cost, easy to budget
- Proactive monitoring, patching, alerting
- Defined SLA response times
- Microsoft 365 management included
- MFA, backups, security audit included
- Monthly health report — trends visible
- Best when team has 5+ users or growth plans
Quick Checks Before You Log a Ticket
Try these first — many issues clear in 10 minutes:
- Power cycle modem/router and PC (wait 30 seconds between off and on)
- Test a different app or site to see if it is local or internet-wide
- Use a phone hotspot to rule out NBN issues
- Check Microsoft 365 sign-in and any unexpected MFA prompts
- Close and reopen Outlook or Teams; try the web app version
- Move closer to Wi-Fi or plug in Ethernet if possible
- Note the time and exact error message for the ticket
- If it is urgent or revenue-impacting, log P1 and call — do not just email
Pro tip: Take a quick screenshot of any error before you reboot — rebooting often clears the error from logs and slows our diagnosis.