Scammed or Hacked? Digital Security Check Brisbane
If someone had remote access to your computer, took over your email or tricked you into a fake "tech support" call, we find and remove what they left behind and lock your accounts back down — across Brisbane CBD, Fortitude Valley, Toowong, Chermside, Carindale, North Lakes, Springfield and across Ipswich, Logan and the Redlands.
Book a Digital Security Check
Same-day visits available — call if it is happening right now
Prefer to call?
1300 600 004Most of the calls we get from Brisbane scam victims start the same way: someone rang claiming to be from Telstra, Microsoft, the bank or NBN, talked them into installing a program, and then "fixed" a problem that never existed. By the time the penny drops, a stranger has had control of the computer. The money side is for your bank. The computer side is what we fix.
When to Book a Security Check
Someone Had Remote Access
You let a caller install AnyDesk, TeamViewer, Quick Assist or similar and control your computer.
Fake Tech Support Call
A caller claimed to be from Microsoft, Telstra, NBN, your bank or the police and asked you to do things on your computer.
Email Account Taken Over
Friends are getting emails you didn’t send, or you can’t log in and the recovery details have changed.
Scary Pop-Up Warning
A browser page said your computer was infected or locked and gave a phone number to call.
Clicked a Scam Link
You entered a password or card details on a fake login page from a text or email.
Something Just Feels Wrong
New programs you didn’t install, the mouse moving on its own, or settings that keep changing.
What Scammers Leave Behind
A remote-access scam rarely ends when you hang up. While they had control, scammers often install a second remote-access program in case you remove the first, save your browser passwords, add a browser extension that watches what you type, or open your email and create a rule that quietly forwards copies of your messages to them.
None of this is obvious from the desktop, which is why deleting the one program you remember installing is not enough. Our check goes through the computer methodically — programs, services, startup items, browser, user accounts and email settings — so you know it is clean before you use it for banking again.
Your Money Is a Job for Your Bank
We are a computer support business, not a bank or a recovery agency. If money has left your account or card details were entered anywhere, call your bank first — they can stop transactions and advise you on disputing them. Report the scam through ReportCyber at cyber.gov.au so police have a record, and contact IDCARE on 1800 595 160 if your identity documents or personal details were shared.
Be very careful of anyone who contacts you afterwards offering to recover lost money for a fee. That is a well-known follow-up scam aimed at people who have just been targeted. We will never contact you out of the blue.
How It Works
Stop & Disconnect
Call your bank, then switch off or disconnect the computer. Change key passwords from your phone.
Book a Security Check
Book online or call us. We come to you, or you can bring the computer to us.
Clean, Secure & Explain
We remove what the scammer left, lock down your accounts and explain what happened.
Remote-Access Tools Scammers Use
These are legitimate programs that scammers misuse — we check for all of them, not just the one you saw.
What Our Security Check Covers
Frequently Asked Questions
Related Services
Security Checks Across Brisbane
We help scam and hacking victims across Brisbane — on-site, drop-off or remotely once the computer is clean.