Medical Clinic and Allied Health IT Support in Brisbane

The front desk can't print a script, a consult-room PC is slow between patients, and nobody is sure the last backup ran.

Need a hand now? Book onsite or remote support or call 1300 600 004.

What IT support does a Brisbane medical clinic need?

Medical IT support for a Brisbane GP or allied health clinic covers reliable reception and consult-room PCs, working script and label printers, separate staff and patient Wi-Fi, Microsoft 365 with MFA, individual logins and tested offsite backups. Geeks Brisbane sets these up onsite across Brisbane, Ipswich, Logan, Moreton Bay and Redlands at $205/hour, or remotely at $125/hour.

There is a one-hour minimum and no call-out fee. Onsite coverage extends as far north as Caboolture in Moreton Bay. This applies to GP clinics, physio and other allied health practices, including clinics in suburbs such as Chermside, Indooroopilly, Carindale, Sunnybank and Cleveland.

Health service providers are covered by the Privacy Act regardless of annual turnover, and must notify the OAIC and affected individuals of an eligible data breach. The RACGP guidance "Information security in general practice" emphasises backups, multi-factor authentication (MFA) and individual logins. Geeks Brisbane can set up offsite backups, MFA and individual staff logins for your clinic.

Below are the clinic-specific areas that cause the most disruption. For general small-business IT, see our business IT support page. Running a dental practice? See our dental IT support guide.

Reception and consult-room PCs, terminals and telehealth

A clinic has two very different kinds of computer. Reception PCs are busy all day and shared by several staff. Consult-room PCs need to wake quickly, stay signed in to the right accounts and work with the screens, card readers and peripherals in the room.

We set up, tidy and troubleshoot these machines, including slow start-up, failed updates and replacing ageing PCs. We don't do component repairs. Where hardware has failed, we diagnose it and refer the repair, or help you replace the machine; any parts warranty comes from the manufacturer.

Some of the most disruptive faults sit at the edge of the PC: a payment or claiming terminal that drops off the network, a webcam that isn't picked up, or a second screen showing the wrong thing.

• Payment and claiming terminals (such as HICAPS and Tyro terminals): checking the terminal's network connection at reception, including cabling, the port or Wi-Fi it uses, and whether it keeps a stable connection through the day.
• Telehealth setup: setting up and testing the webcam, headset and microphone or speaker in a consult room, so audio and video work before the patient is waiting.
• Dual-screen consult layouts: arranging two screens so the clinician can view records on one and a video call or document on the other, with the right resolution and screen position.

Our work stays at the device and network level. We look after the device, its connection and Windows/macOS; the terminal's own payment software and your telehealth platform's settings are supported by their vendors.

Printers, label printers and scanners

Referral and script printing, pathology and specimen labels, and document scanning are daily tasks. When one fails, the queue builds at reception.

• Mapping the right printer to each room's PC, with the correct default.
• Setting paper trays and sizes for scripts, letters and labels.
• Configuring scan-to-folder or scan-to-email so documents land where staff expect.
• Sorting out drivers after a Windows update breaks a printer.

More detail is on our printer setup services page.

Should patient Wi-Fi be separate from staff Wi-Fi?

Yes, patient Wi-Fi should be a separate guest network, because patients in the waiting room shouldn't share a network with the PCs that hold your records. A properly set up guest network keeps phones and tablets away from your clinic devices, and it can be limited so one patient's streaming doesn't slow reception down.

We can set up the staff and guest networks, check coverage across consult rooms and the waiting area, and tidy up the router and access point setup. See network setup and Wi-Fi optimisation.

Microsoft 365 email with MFA

Staff routinely open referrals and attachments from outside senders, so a phished password is a real risk. Multi-factor authentication (MFA) means a stolen password alone isn't enough to sign in. Our guide to email security for Australian businesses covers phishing and business email compromise.

We can set up Microsoft 365 mailboxes, turn on MFA for each staff member, and help people who change phones or get locked out. For the steps, see our guide to setting up multi-factor authentication on Microsoft 365, Google and Xero. Related pages: Microsoft 365 and Google Workspace and email setup and troubleshooting.

Shared front-desk logins

One shared login on the reception PC is convenient, but it means nobody can tell who did what, and a departing staff member still knows the password. We can move reception to individual accounts, set sensible sign-in and screen-lock settings, and remove access when someone leaves. It's a one-off change that removes a common weak point. Our cyber security services cover this kind of account hygiene, and our guide to the Essential Eight for small business explains the thinking behind it.

How should a clinic back up patient records?

Keep an offsite copy of the server or PCs that hold patient records, and test restoring from it. If a server or PC holding patient records fails, is stolen or is hit by ransomware, a backup kept only in the same room may go with it. An offsite copy gives you something to restore from.

We can set up offsite backups for a server or individual PCs, check they're running, and help with restoring files. A backup is only useful if someone has tested restoring from it, so we recommend a test restore as part of setup. See data backup and transfer services.

If ransomware is your main worry, our guide to ransomware removal, immediate steps and recovery options explains what to do first.

Secure remote support

Many faults, such as a printer mapping, an email sign-in or an update problem, can be fixed remotely at $125/hour without anyone travelling. Details are on our remote support page. Anything that needs hands on a device, such as cabling, a new printer or an access point, is better handled onsite.

Working inside a clinic

Our work is on the devices and the network, so it doesn't require us to look at patient records. If records are open on a screen we need to work on, we ask staff to close them first.

• For remote sessions, we suggest a staff member approves each connection and stays available while we work.
• For onsite visits, we suggest a staff member is present so someone can show us the rooms and equipment involved.

To book, the clinic tells us when sessions run and we agree a visit time that keeps consult rooms free when patients are booked. A first visit runs like this:

1. A staff member walks the technician through reception and the consult rooms.
2. We note the PCs, printers, terminals and network gear involved.
3. We tell you what we found before we change anything.

Medical clinic IT checklist

What our business customers say

These are reviews from Geeks Brisbane business customers, not clinics. They show how our technicians work with business customers.

“Vinnie was incredible!! Changed my life. Trouble shouted all our technical issues with xero, apple and msn. Unbelievable, I could not have worked it out without him. Thank you thank you!” — Emily

“Harry was incredible. He worked tirelessly to help me set up the basic business access for my start up business. I would highly recommend Geeks - with no hesitation!” — Sancha

Ongoing support

If you'd rather have regular support than call when something breaks, our managed IT plans are set out on the business IT support page. Hourly support remains available whether or not you're on a plan.

Frequently asked questions

How much does IT support for a medical clinic cost?

Onsite support is $205/hour and remote support is $125/hour, with a one-hour minimum and no call-out fee. Gold Coast onsite visits are $225/hour to cover travel. For regular support, see the managed IT plans on our business IT support page. For a fuller breakdown, see our IT support cost guide.

Should we choose remote or onsite support?

Remote suits Windows, Microsoft 365, email, printer driver and update problems and is the cheaper option. Onsite suits anything physical: printers, cabling, Wi-Fi coverage, new PCs and backup hardware. If you're unsure, call 1300 600 004 and we'll say which fits.

Which areas do you cover?

We provide onsite support in Brisbane, Ipswich, Logan, Moreton Bay (as far north as Caboolture) and Redlands, and remote support is available. We also travel to the Gold Coast at $225/hour.

Do you support practice management software and NASH certificates?

No. We look after the computers, network, printers and accounts that the software runs on. We don't administer the practice management software itself or the patient data inside it, and questions about its features or settings are best directed to your software vendor. We also don't install or renew NASH/PKI certificates. We don't certify or assess your clinic's compliance with any regulation or standard.

Do your technicians need to see patient records?

No. Our work is on the devices, network and accounts, not the records. If patient records are open on a screen we need to use, we ask staff to close them first, and for remote sessions a staff member approves each connection.

Book clinic IT support

Tell us what's slowing your clinic down and we'll arrange an onsite or remote visit. Book online or call 1300 600 004.